Title: Press Release: The Capital Markets Authority Achieves ISO/IEC 20000-1:2018 Certification

Kuwait, October 23, 2024 - The Capital Markets Authority (CMA) announced today that it has successfully obtained the international standard certificate (ISO) in Information Technology Service Management ISO/IEC 20000-1:2018 (ITSM). This significant achievement solidifies  the CMA’s position as a quasi-judicial regulatory entity committed to implementing best international practices in ITSM..

The ISO/IEC 20000-1:2018 standard outlines requirements for developing, implementing, controlling, maintaining, and enhancing the ITSM system. It ensures that IT services are delivered with quality and meet the public needs. Through obtaining this certification, the CMA confirms its commitment to enhancing its technological services, increasing operational efficiency, and achieving the highest levels of public satisfaction.

Implementation of Best Practices:
The CMA has obtained this certificate following a comprehensive assessment that evaluated all aspects of ITSM, from process improvements and infrastructure development to human capacity building. This underscores  the CMA’s adoption of best international practices in ITSM, including:
- Improving service delivery processes to ensure business continuity.
- Effectively managing IT risks.
- Developing the ability to adapt rapidly to technological changes.
- Providing services that meet the clients’ needs and expectations.

DNA, a specialized international  company, has conducted auditing and revision to all clauses of the international standard to verify the CMA’s compliance with all technical requirements and controls. The Company’s final report confirmed the CMA’s fulfillment of the requirements, such as the availability of effective policies and sound  implementation procedures.
Commitment to Continuous Improvement

Obtaining ISO/IEC 20000-1:2018 certification reflects the CMA’s continuous commitment to enhancing and developing its services. The CMA adopts an integrated approach that includes all its sections to ensure the provision of the best technical services. This achievement is a testament to the CMA’s diligent efforts to achieve its strategic objectives and deliver high-quality services that earn the trust of its stakeholders.

Ends-
Notes to Editors:
The Capital Markets Authority was established pursuant to Law No. 7/2010, approved by the Kuwaiti Parliament in February 2010. Pursuant to the Law, the CMA shall regulate and supervise the securities activities, achieve transparency and fairness, observe listed companies’ execution of Corporate Governance regulations, and protect investors from unfair practices which violate the CMA's Law.

Furthermore, the Law's provisions stipulate the supervision of mergers, acquisitions, and disclosure operations. The CMA also aims to provide awareness programs related to securities activities.

For further information, please contact:
Public Relations & Media Office
Tel: 22903062
Fax: 22903505
Email: pr-media@cma.gov.kw

شهادة المعيار العالمي ISO/IEC 20000-1:2018